D.K. Herbal does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If, however, the packaging is still intact and in the same condition, as it was when the customer has received the product, the customer may contact us for a return.
Note:Note: In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send a product photo to firstname.lastname@example.org.
Replacement can be done under two circumstances:
- In case the customer has received damaged/defective/wrong product
- To replace any items, please inform us at our Customer Care Number at +91-97277771860 or by email at email@example.com.
- Once the shipment gets delivered to the customer & they asked for a replacement for unwanted, uninterested or wrongly-placed products, in these cases so we will not proceed with the replacements
- In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be shaved from our end. Note: The package will be picked up within 2-4 business days from the customer’s end.
- After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only
- If the customer refuses to take the COD parcel once so on their next order they must pay an additional cancellation fee of a previous order.
- Once the return is received and inspected, our team will contact the customer to notify you that we have received the returned item. We will also notify a customer about the approval or rejection of the refund.
- Note: Refund will only be done in case the customer has received Damaged/Defective/Wrong Product, Refund will be processed through the same mode within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us
- Period of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund:
- Paid Through Debit / Credit Card or Net Banking – Customers will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected in the account/card/wallet in 4-10 working days.
- Paid through COD – The Refund will be made through NEFT directly to the customer’s bank account. For that customer need to provide their bank details which include the following information:
- Name of Account Holder
- Bank Name
- Bank Account Number
- IFSC Code
- Contact Number
Late or missing refunds
- If you haven’t received a refund within 7-10 working days after a confirmation call from our end, please inform us at our Customer Care Number at +91-97277771860 or firstname.lastname@example.org.
- Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.
- Note: once the order has been dispatched, it cannot be cancelled under any circumstances & also customer cannot claim the refund
- D.K. Herbal shall cancel your order under the following circumstances:
- Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer does not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.
- No confirmation or any communication from the customer for COD orders: Once any customer places an order through COD payment mode, the customer will get a confirmation call from our end, if the customer rejects/fails to attend the confirmation call, then the order will be automatically cancelled from our end without any prior information to the customer.
- Note: once the order is cancelled, the customer will get a cancellation Email stating the reason behind the cancellation from our end.
- Area not serviceable: D.K. Herbal will cancel the order if the customer’s shipping address is not serviceable by any of our courier partners.
- Any other Reason: D.K. Herbal shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
- If the customer has refused or cancelled two or more previous orders then the next order will be cancelled automatically. It’s a compulsion to place one order in prepaid mode.